LEARNAI: AI for Hospitality

Event Details

The Isle of Man’s hospitality sector is competing for globally minded visitors whose expectations are shaped by international travel experiences. This session explores how AI, and Voice AI in particular, is becoming part of how leading independent operators signal quality, deliver personalised experiences, and reach the right visitors before they book.

Designed for the Isle of Man audience and grounded in real questions and experiences from Isle of Man operators, it covers digital concierges across voice, web, and WhatsApp, multilingual guest interactions, itinerary planning, and AI-era discoverability.

The focus is on practical, brand-appropriate adoption rather than technology for its own sake.

Level: Beginner / Intermediate

📍 Location: Launchpad, Hillary House

⏱ Duration: 1 hour (room will be open 15 minutes prior to start time)

Who Should Attend:

Owners, managers, and operations leads in Isle of Man hospitality (hotels, guesthouses, restaurants, visitor experiences) who serve a global audience and want to understand how AI is reshaping guest expectations and how to meet them. Aimed at operators who compete on experience and brand. No technical background required.

Session Objectives:

Discover how visitor expectations are changing and how AI is helping hospitality businesses deliver better guest experiences. Explore simple, real-world AI tools including AI concierges, WhatsApp support, multilingual guest communication, and itinerary planning. Learn how travellers are increasingly using AI to research and choose destinations, and what this means for your business online. See practical examples and ideas based on real challenges shared by Isle of Man hospitality operators. Understand how to use AI in a way that enhances your brand, improves service, and still feels personal.

What's Included:

Welcome and framing: the global guest and shifting expectations Part 1, Guest Experience: the digital concierge as one capability across voice, web, and WhatsApp, with multilingual interactions, itinerary planning, and IOM-branded engagement Part 2, Reach and Reputation: how global guests discover and evaluate operators through AI tools, covering SEO, AEO, and brand signals Part 3, From Idea to Deployment: what AI that elevates a brand actually looks like, illustrated through worked examples drawn from attendee submissions Q&A and close

Other Information:

Attendees will be invited to share current hospitality challenges ahead of the session through a short form. These real examples will help shape the session content, making it relevant to the experiences of Isle of Man operators.

The session will also be recorded for post-event educational content, with consent collected during registration. Selected clips may be used to support the wider goals of the Activate AI Programme.

Instructors:

Led by Brian & Natalie Gallagher, LEMA Logic brings 50+ years of combined experience delivering Tech + AI solutions to Fortune 500 companies, government agencies, universities, nonprofits and small to medium businesses.

As Activate AI Training Partners, they've delivered 30+ sessions including the popular "ChatGPT Unlocked" series. Beyond training, LEMA Logic provides strategic AI consulting, web development, and hands-on implementation support.

LEMA Logic is built on a simple belief: People Come First. Always have. Always will. They focus on practical AI literacy and responsible use, helping businesses cut through the hype and find solutions that deliver real results.

About Activate AI:

Activate AI empowers the Isle of Man community through accessible AI education and training. Led by industry experts, these sessions help businesses and residents harness AI for innovation, productivity, and growth.